FAQ - Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about Powque Essentials, our products, shipping, and more!

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available through Shopify's secure checkout.

Q: Is it safe to order from your website?
A: Absolutely! We use Shopify's secure, encrypted checkout system to protect your personal and payment information.

Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at roxanne@powqueelitefashion.com if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.

Shipping

Q: Do you really offer free shipping worldwide?
A: Yes! We offer FREE WORLDWIDE SHIPPING on all orders with no minimum purchase required.

Q: How long does shipping take?
A: Domestic (US) orders typically arrive in 7-15 business days. International orders take 10-25 business days depending on your location. All orders are processed within 1-3 business days.

Q: Do you provide tracking information?
A: Yes! You'll receive tracking information via email once your order ships.

Q: Will I have to pay customs fees for international orders?
A: International customers may be responsible for customs duties, taxes, and fees imposed by their country. These are not included in your order total.

Products

Q: Are your glassware products dishwasher safe?
A: Most of our glassware is dishwasher safe, but we recommend hand washing to preserve the beauty and longevity of your items. Check individual product descriptions for specific care instructions.

Q: What materials are your products made from?
A: Our collection features high-quality materials including heat-resistant glass, borosilicate glass, stainless steel, and food-grade materials. Specific materials are listed in each product description.

Q: Are your products suitable for hot and cold beverages?
A: Many of our glass products are heat-resistant and suitable for both hot and cold drinks. Check individual product descriptions for temperature specifications.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original condition and packaging. See our Shipping & Returns page for full details.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or defective.

Q: What if my item arrives damaged?
A: Contact us immediately at roxanne@powqueelitefashion.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Discounts & Promotions

Q: Do you offer discounts for first-time customers?
A: Yes! Sign up for our email list to receive a welcome discount code (WELCOME10 for 10% off your first order).

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order.

Q: Do you have a loyalty program?
A: We reward our VIP customers with exclusive discounts and early access to new products. Stay subscribed to our emails to receive special offers!

Contact & Support

Q: How can I contact customer service?
A: Email us at roxanne@powqueelitefashion.com. We respond to all inquiries within 24 hours during business days.

Q: Where are you located?
A: We're based in Albuquerque, New Mexico, USA, and ship worldwide.

Q: Do you have a physical store?
A: We're currently an online-only store, which allows us to offer you the best prices and free worldwide shipping!